5 Day Camper Call/Customer Satisfaction Survey
Hello (Customer’s Name),
This is (your name) with the Fun Town RV Customer Service Department. I am calling in regards to your recent RV purchase with us. I wanted to make sure everything was going well, and to let you know that your feedback is very important to us. So to ensure that we are doing our best to provide our customers with a great sales experience, I have a few questions to ask you.
Explain the 1-5 scale : 1 being Not satisfied and 5 being Totally satisfied.
After the Survey:
--If they have an issue:
I do apologize for any inconvenience, I would be more than happy to get you on the line with sales/service, who could further assist you.
--If they have no issues:
Alright thank you for all your feedback. That’s great to hear and we appreciate all your input. If you have any questions or concerns in the future don’t hesitate to call, we would be happy to help! Have a wonderful day!
If they don’t answer:
This is (your name) with the Fun Town RV Customer Service Department. I am calling in regards to your recent RV purchase with us. I wanted to make sure everything was going well, and to let you know that your feedback is very important to us. So to ensure that we are doing our best to provide you with a great sales experience, I am sending you an email/text with a sales survey for you to take at your convenience. If you have any questions or concerns, feel free to give us a call back at (Store Number) my extension is (your extension). Thank you and have a wonderful day.
Survey Completed Negative Feedback Script
Hello! This is __________ with Customer Care at FunTown RV. We want to thank you for your feedback and apologize that you did not have a better sales experience, do you have the time to go over your concerns so we can try and assist you or would you like to give us a call back when you have a moment.
Customer is available to go over the issues : proceed with normal upc calls, take down good notes, empathize, and make NO PROMISES. Let them know you will be directing this to higher management and someone should be reaching out to them in the next few days. Set a time and date that you will follow up with the customer, and thank them for their time.
Customer doesn’t have the time to speak : Ask if there’s a better time to reach them or if they want you to email them with your contact information so they can reach out at their convenience?
(If they don’t answer)
Hello! This is __________ with Fun Town RV Customer Care. We received your feedback and would like the opportunity to discuss your concerns further to try and assist you. Please call the customer care team at 817-760-2123. Thank you and have a great day!
Survey Completed and Positive Feedback Script
Hello! This is ______________ with Fun Town RV Customer Care. I wanted to thank you for taking the opportunity to share your feedback, and remind you that should you need any assistance with questions or set up regarding your RV that we have troubleshooting available Mon-Fri from 9am-4:30pm, just ask for troubleshooting and we’ll direct your call. Thank you, and have a great day!
If the survey is positive and you’re able to leave a voicemail you can mark the task as YES for contact being made (only on good reviews).
30 Day Follow up Script
Hello, This is __ with the Fun Town RV Quality Assurance department. I am calling in regards to your recent RV purchase with us.
I wanted to make sure everything was still going well, and that you are enjoying your (Year, Make,Model)? Is there anything you need assistance with?
*They have a problem*
I do apologize for any inconvenience, I would be glad to get you on the line with service who could further assist you to get these problems resolved.
*They have no issues*
That's great!, well I do hope that you continue to enjoy your (Year, Make,Model)? Just a reminder, should you need assistance with troubleshooting or component set up, we have a troubleshooting tech available Mon-Fri from 9am-4:45pm, just call 833-FUN-TOWN and select option 2 to be connected.
*They didn’t answer*
This is __ with the Fun Town RV Customer service department. I am calling in regards to your RV purchase with us. I wanted to make sure everything was still going well, and that you are enjoying your new RV?
We have a troubleshooting tech available Mon-Fri from 9am-4:45pm, just dial 833-FUN-TOWN and select option 2. Thank you and have a wonderful day!
60 day Follow up script
Hello, This is __ with the Fun Town RV Quality Assurance department. I am calling in regards to your RV purchase with us.
It has been 60 days since you purchased your (Year, Make,Model)?
and we are seeing if you need any assistance from service to get any issues you may have resolved. We would love to assist you in any way we can.
*They have a problem*
I do apologize for any inconvenience, I would be glad to get you on the line with service who could further assist you to get these problems resolved.
*No answer from service*
I do apologize, I was unable to reach anyone. If you would like I can reach out to service and see how we can help.
*No issues*
That’s great! If you do need assistance at any point in time, please don’t hesitate to reach out to us at (833) FUN-TOWN (833-386-8696), we would be more than happy to assist you.
*They didn’t answer*
This is __ with the Fun Town RV Customer service department. I am calling in regards to your (Year, Make,Model)?
It has been 60 days since your purchase with us and we were seeing if you need any assistance from service to get any issues you may have resolved. If you do have any questions or concerns you can give us a call back at (833) FUN-TOWN (833-386-8696) my extension is __. We would be more than happy to assist you. Thank you and have a wonderful day.